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Deal Holiday Lets hosting tips to wow your guests

Updated: Jun 20, 2019

Hosting holiday lets in Deal and Sandwich is a rewarding and enjoyable experience because you get to meet new people from all over the world. But in order for it to run smoothly there are so many factors that you have to consider.

Competition is becoming tougher every year and you need to get it right if you want to be successful. Many owners are using holiday let management services such as Deal Holiday Lets to optimise their listings across partner booking sites such as Airbnb, Owners Direct and Trip Advisor. Therefore in order to stand out above the competition you really do need to work hard to compete.


So, how can you improve your holiday cottage in Deal and Sandwich to make it really stand out above the competition?

Over the years we've found that there are a few golden rules that you need to follow to be successful. As holiday let owners ourselves we really do understand how important it is to get those 5* guest reviews.


Here's our top tips:


Attracting your guests:

  1. Professional holiday let photography is really key here. It is the only differentiating factor that will make your house stand out above the competition other than 5 star guest ratings. You need high quality photos shot with a wide angled lens and retouched properly using professional retouching services. It's worth investing in this as it's the first contact guests have with your property and will be the deciding factor on whether or not they go ahead and book it. Deal Holiday Lets offers complimentary professional photography to holiday let owners signed up to our essential holiday let management plan and holiday let owners who are not signed up to this plan can also purchase professional holiday let photography for a one off fee.

  2. Interior design is also really important to attract guests to your listing. Simple changes such as how your furniture is displayed can make a big difference to photos looking professional or looking busy and messy. We offer free advice for holiday let owners to help you stage your photos better.


Preparing for the guest arrival at your holiday let:

  1. On the day of arrival send an email or text to your guest to let them know what time you'll meet them or that you'll leave a key in a safe place. This is an important step because it makes your guest feel like you're on hand to help from the outset. They will also have your number readily accessible should they need it.

  2. Leave a welcome pack for your guest. If you're pushed for time a bottle of wine will do. But if you plan your bookings effectively you can give yourself time to make up a welcome pack which boasts local foods.

  3. Leave a house manual for your guests. This should be open and somewhere easy to find and include information about how to use appliances and things to do in the area. We offer complementary professionally designed house manuals to holiday let owners signed up to Deal Holiday Lets 'essential holiday let management plan'.

  4. Try to meet your guests on arrival. This really does make all the difference to your ratings and reviews. We find that guests are much more likely to leave you a review if they've met you in person. As part of our Deal Holiday Lets 'essential holiday let management plan' we welcome every guest personally.

  5. Ensure your holiday let is absolutely sparkling clean with fresh linens and fluffy towels. This is so important to get right. We use a checklist for every home and go around each property with a small dust buster to ensure it is spotless after each cleaner has left. We provide holiday let cleaning for £13.50 p/h as well as free linen pick up and delivery service.

  6. Soften up the place with blankets and cushions so it feels less like a holiday let and if you can it's always worth leaving some flowers.

  7. Leave magazines and books. This is another really nice touch which makes your home feel like a home from home.

These small inexpensive tips will go a long way to making your guests' experience better.


If you'd like to know more about any of the above services, please get in touch at Deal Holiday Lets. We'd love to hear from you.